Disney+ not working? Here’s How to fix it

With a number of paid subscribers, Disney+ has become the largest TV and movie streaming service. It’s casting a very large shadow on Netflix and other movie streaming websites. Disney+ is now becoming the most popular video streaming services on this planet. However, it doesn’t mean that all of these hyped streaming services came along with pitch-perfect technologies. They lag some issues.

A reliance on apps like these Netflix, Hulu, Disney+ may cause problems. How to fix it? Some of the dependable reasons for the Disney+ App not working issue might be, internet connectivity, and third-party hardware that can occasionally stop Dinsey+ from working.

Disney+ not working,  fix it

Disney+ Issues:

Some people who recently used Disney+ encountered some issues of Disney+ official app crashing, not opening properly, freeze while launched, unable to play movies and TV shows, or sometimes it just loads a black screen on your TV set or tablet. As a result, to become this large this soon, Disney+ missed something back there. Even the world’s famous streaming service is now prone to some issues. There are some issues that will diminish your ability to enjoy Disney Plus. But don’t worry, we have got your back. Here are some of the common issues and possible fixes.

General Disney+ App Troubleshooting:

Even though the Disney+ app is available on a variety of platforms in selected countries, there are some solutions for fixing a faulty app like this. It isn’t your device that is causing the problem. There might be some other issues. Let’s dig in to find some possible solutions to fix this.

Disney+ not working (Logging In)

Disney Plus AKA Disney+ has become one of the great streaming services, but it’s very useless if you are unable to log into it. We’ve encountered some issues that you might have at the time of logging in. Here the solution to fix these issues.


Type the correct credentials: There’s a possibility that you might be missing any letter, a number, or symbol when typing in the ID and Password of your Disney+ account. So slow down and re-check. Make sure you type into the empty fields with your correct credentials.


Talk to other users who are using the same account: There a chance that someone might have changed the password and didn’t inform you or everyone else using the same account. Have a chat with them and ask before taking the next step.


Get your correct password: Meanwhile, there’s a possibility that you might have forgotten your password. To clarify, you can reset it by email at any time of the day. For the latter option, ensure to have the first name, last name, and credit/debit card number by your side.

Disney+ not working? Here's How to fix it

Disney+ not working (streaming issues)

For instance, you log into your Disney+ account and find something to watch and suddenly the video freezes down. You’re possibly having a streaming issue, but don’t worry here are some fixes that might help you unfreezing those videos you love.


Shake up your device: By shaking up we mean refreshing your device. Restart your device, whether it’s your smartphone, Smart TV, tablet or any other device. Similarly, you can also restart your modem and router. However, that’s not always necessary.


Uninstall and reinstall Disney+ app: For this, you’ll have to login again into your Disney Plus account. However, you can delete or uninstall and reinstall the Disney+ app. Additionally, you can also force-close the app and open it again.

Check your internet connection: Disney+ recommends a minimum download speed of 0.5Mbps as slow and steady wins the race(the download isn’t gonna win). Make sure you have the right internet speed or try contacting your internet service provider (ISP) if you encounter a sluggish internet or slow download issue.

Update the Disney+ app: Make sure you have the latest version of the app downloaded and installed on your device.

Check who else is using Disney+: Disney+ allows only the standard and premium plans users to stream Disney+ across more than one device. Once you reach that limit, no one else is going to stream it until someone stops streaming it.

Clear the cache and data of the Disney+ app or browser’s History: The Disney+ data might become corrupted, so make sure to clear the cache and data of either the Disney+ app or your browser. If you’re using the app, sign out of Disney+ and sign back in before clearing the cache and data.

Disney+ not working? Here's How to fix it

Disney+ not working (Service Issues)

These above-mentioned issues were all that was caused by you somehow. However, Apart from logging in and streaming, there might be some issues with Disney+ itself. For instance, the app might not even open for you or the website is down for a while and stops working. Here are some possible solutions to such dilemmas:


See if Disney+ is down: Visit a site like DownDetector to see if Disney+ is down or if Disney+ is having some server issues. This might detect it.

Log back – Log in again: Sometimes, Disney+ will get fussy and not let you log in. If that happens, just enter your login credentials on the Disney+ website to make sure everything is in working order. Now from here, you can refresh the data on your device. Log back again.

Refresh the Disney+ data: If there’s a problem with the Disney+ app or data on your device, refresh the Disney+ data. Limited step to Limited addition of smart TV’s.

Clear Disney+ cookies: The more you use Disney+, the more cookies the website creates at its back end. You can go to your browser’s settings and clear cookies if you’re having freeze, crash, lag or some other issues similar to these.

Switch to any other internet connection: It’s evident that most internet service providers block these highly rated streaming websites. As a result, it cost them a lot of money to spend on mbs. Or it might just be that the Wi-Fi you are using isn’t working well at the moment. Switch to a different Wi-Fi connection or cellular data. Last but not least, clear the Disney+ app data on your smartphone or tablet and restart your device.


These are some of the more common issues with Disney+, but they’re not the only ones. If you’re looking for any other solutions to issues that we didn’t cover, visit Disney+ help center and type in the error code. Alternatively, you can visit the Disney+ subreddit on Reddit to see if others are having similar issues.